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by An M
Mon Jan 11, 2016 6:13 am
Forum: Issues
Topic: splash image appears deformed (nine-patch)
Replies: 15
Views: 1367
 
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splash image appears deformed (nine-patch)

Hi, what you said made sense, but the behavior of the splash screen remains the same even after making a new 162 x 162 px nine-patch image (not 164x164). I uploaded it to res/ldpi, then "refreshed" Android and generated the apk. The splash icon still appears on the bottom right corner. It ...
by An M
Thu Jan 07, 2016 3:54 pm
Forum: Issues
Topic: priority support
Replies: 1
Views: 240
 
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priority support

Hi I just subscribed in a Standard plan. My question is if the support interface is this one on getSatisfaction, or if there is a more prioritized one?

Thanks!

by An M
Thu Jan 07, 2016 3:52 pm
Forum: Issues
Topic: generated app_debug.apk and it doesn't seem to work in other country (Venezuela)
Replies: 3
Views: 336
 
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generated app_debug.apk and it doesn't seem to work in other country (Venezuela)

The app "starts" (opens), splash screen is seen. Initial screen is also seen but it fails to redirect to the next page. We don't use API services that we know of. We have enabled the the options of debug and autoupdates, which I don't know if have geo restrictions. We haven't tested the ap...
by An M
Wed Jan 06, 2016 11:20 pm
Forum: Issues
Topic: splash image appears deformed (nine-patch)
Replies: 15
Views: 1367
 
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splash image appears deformed (nine-patch)

Hi,

The splash.9.png should have a size of 426x320 (as says the lowest quality dimension in Android Binary settings) or a size of 162×162 as is stated in https://devcenter.appery.io/documenta... ?

That is, what size should a single ldpi splash.9.png be, 162x162 or 426x320 ?

by An M
Wed Jan 06, 2016 10:58 pm
Forum: Issues
Topic: generated app_debug.apk and it doesn't seem to work in other country (Venezuela)
Replies: 3
Views: 336
 
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generated app_debug.apk and it doesn't seem to work in other country (Venezuela)

Hi, I generated an app_debug.apk. It works alright in my nexus5-Android6 in the US. But my associates are trying to use it outside US (in Venezuela) and it seems to fail.

Could it be possible that there is some restriction to some countries? How could I disable this restriction?

Thanks!

by An M
Wed Jan 06, 2016 10:54 pm
Forum: Issues
Topic: splash image appears deformed (nine-patch)
Replies: 15
Views: 1367
 
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splash image appears deformed (nine-patch)

yes, im going to check the image. i generated it with a 9-patch generator. but i'll recheck. thanks.

by An M
Wed Jan 06, 2016 5:07 pm
Forum: Issues
Topic: splash image appears deformed (nine-patch)
Replies: 15
Views: 1367
 
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splash image appears deformed (nine-patch)

I received an email indicating that you couldn't find the app, although is the only one on the account. Please keep me posted. Thanks!!

by An M
Wed Jan 06, 2016 2:21 pm
Forum: Issues
Topic: splash image appears deformed (nine-patch)
Replies: 15
Views: 1367
 
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splash image appears deformed (nine-patch)

done

by An M
Wed Jan 06, 2016 3:24 am
Forum: Issues
Topic: splash image appears deformed (nine-patch)
Replies: 15
Views: 1367
 
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splash image appears deformed (nine-patch)

UPDATE1: Also the sizes that appear on the link you sent: lhdpi: 162×162 mdpi: 242×242 hdpi: 322×322 xhdpi: 482×482 do not agree with the sizes in App Settings-Android Binary https://d2r1vs3d9006ap.cloudfront.net/s3_images/1341350/launchimagessizes_inline.png?1452050584 UPDATE 2: If I delete the spl...
by An M
Wed Jan 06, 2016 12:06 am
Forum: Issues
Topic: splash image appears deformed (nine-patch)
Replies: 15
Views: 1367
 
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splash image appears deformed (nine-patch)

Hi I did the steps in showed in the link. I get an "unknown" (blank) error. I attach images. I also verified and discarded "If you face a specific problem and get a build error when trying to create your .apk file after renaming image, the possible solutions are: Delete the black dupl...

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