Push Notification Not STOPPED working on Android

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Vinny B
Posts: 0
Joined: Fri Aug 22, 2014 2:22 pm

Push Notification Not STOPPED working on Android

Post by Vinny B »

I updated my App to the Google Play Store.
I Upgraded to Firebase Cloud Messaging
PushPlugin 2.1.2

Code: Select all

Push Notification are not working on devices that were working before the upgrade. Once they upgrade there App they lose push notifications. The only way to get them working is to uninstall the app and re-install it. 

Work Flow:

1) User has previous version of APP on there android device (push notifications are working)

2) User upgrades APP through Google Play Store (app also updates with AUTO UPDATE feature from Appery)

Code: Select all

   PUSH NOTIFICATIONS STOP WORKING 

Solutions: (which is unacceptable)

1) Unistall APP on device

2) Re-install APP

Serhii Kulibaba
Posts: 147
Joined: Tue Aug 27, 2013 1:47 pm

Push Notification Not STOPPED working on Android

Post by Serhii Kulibaba »

Hello Vinny,

Could you please clarify, if the list of plugins was changed? Did you update the version of libraries?

Vinny B
Posts: 0
Joined: Fri Aug 22, 2014 2:22 pm

Push Notification Not STOPPED working on Android

Post by Vinny B »

Yes I upgraded Library version and I changed the push notification to the latest ones.

Every plugin is the latest.

I have no custom source code.

Vinny B
Posts: 0
Joined: Fri Aug 22, 2014 2:22 pm

Push Notification Not STOPPED working on Android

Post by Vinny B »

I believe I am having the same issue with Iphone . I have 1170 IOS and Android users added to the device table since I updated the APP.

When I send a notification only 17 people are getting them. I believe those are new installs.

Vinny B
Posts: 0
Joined: Fri Aug 22, 2014 2:22 pm

Push Notification Not STOPPED working on Android

Post by Vinny B »

Any IDEAS the entire point of the APP is not working.

Evgene Karachevtsev
Posts: 12
Joined: Mon Apr 28, 2014 1:12 pm

Push Notification Not STOPPED working on Android

Post by Evgene Karachevtsev »

Dear Vinny,

We have one bug related to the latest push plugin, it should be fixed the nearest time. Most likely your issue is related to it, but to be sure could you please share your app with support and tell us its name?

Vinny B
Posts: 0
Joined: Fri Aug 22, 2014 2:22 pm

Push Notification Not STOPPED working on Android

Post by Vinny B »

Hello App is shared

fdny firehouses & ems stations

Serhii Kulibaba
Posts: 147
Joined: Tue Aug 27, 2013 1:47 pm

Push Notification Not STOPPED working on Android

Post by Serhii Kulibaba »

Vinny,

If you've upgraded the libraries version - the application can't be updated with auto-update feature, you have to build a new .apk file for that and upload it to the Google Play.

Auto update is used only for minor changes, which are not related to app's code (JS functions, UI changes, etc.)

Vinny B
Posts: 0
Joined: Fri Aug 22, 2014 2:22 pm

Push Notification Not STOPPED working on Android

Post by Vinny B »

Thanks for stating that but if u read the first line of my problem you will see that it says clearly “I updated my app to the google play store” .

Illya Stepanov
Posts: 0
Joined: Mon Mar 18, 2013 8:48 am

Push Notification Not STOPPED working on Android

Post by Illya Stepanov »

Hello Vinny -

We have looked into this case and there is one note that we wanted you to point out -- when the user upgrades the app from the store with an updated version which has newer Libraries version and the new push notification the app must be running at least once -- otherwise the user won't receive any push notifications.

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