Push Notification Not STOPPED working on Android

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Vinny B
Posts: 0
Joined: Fri Aug 22, 2014 2:22 pm

Push Notification Not STOPPED working on Android

Post by Vinny B »

I appreciate your help.

Over 80% of my users have updated to the new version.

Total alone in 8 hours and 29 min 45 USERS have opened the app. (I can see this because in the appery database device it says "_updated At" with today's date.

Code: Select all

And only 9 users have received push notifications. 

I believe that the corodova plugins or Library is not updated in the app through APK.

This is killing my my rating has west down and my uninstall rate has tripled

Illya Stepanov
Posts: 0
Joined: Mon Mar 18, 2013 8:48 am

Push Notification Not STOPPED working on Android

Post by Illya Stepanov »

As I was mentioning in the support ticket #32218 -- you using channels for subscribing users to particular push thread in your app and generating device id for each user. We can suggest you to sent push message to all devices and notify your users to resubscribe to particular channels in the app to be able to receive the further push notifications.

Vinny B
Posts: 0
Joined: Fri Aug 22, 2014 2:22 pm

Push Notification Not STOPPED working on Android

Post by Vinny B »

Channels are not the problem.

If i send a push from appery directly it says 1486 devices.

But only 731 are sent which means 823 are not.

Attached are two images and one shows the error that is being caused.

Image

Image

Serhii Kulibaba
Posts: 147
Joined: Tue Aug 27, 2013 1:47 pm

Push Notification Not STOPPED working on Android

Post by Serhii Kulibaba »

Hello Vinny,

Could you send the same request and wait for a while? Appery.io sends Push notifications by batches, so it might take a little more time.

Vinny B
Posts: 0
Joined: Fri Aug 22, 2014 2:22 pm

Push Notification Not STOPPED working on Android

Post by Vinny B »

I don’t understand what you mean. Wait for what?

Illya Stepanov
Posts: 0
Joined: Mon Mar 18, 2013 8:48 am

Push Notification Not STOPPED working on Android

Post by Illya Stepanov »

Push messages do not go immediately to all devices, they are sent in batches and some time is needed for devices to receive the notifications.

Evgene Karachevtsev
Posts: 12
Joined: Mon Apr 28, 2014 1:12 pm

Push Notification Not STOPPED working on Android

Post by Evgene Karachevtsev »

Hello Vinny,

To update: please send a request to your customers to re-subscribe to the channels.

Vinny B
Posts: 0
Joined: Fri Aug 22, 2014 2:22 pm

Push Notification Not STOPPED working on Android

Post by Vinny B »

Are you tell me that that error message is caused because of channels?

Serhii Kulibaba
Posts: 147
Joined: Tue Aug 27, 2013 1:47 pm

Push Notification Not STOPPED working on Android

Post by Serhii Kulibaba »

Hello Vinny,

Yes, the problem might be related to channels and moving from one libraries version to another.

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