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Push Notification Not STOPPED working on Android
Posted: Fri Apr 13, 2018 2:35 am
by Vinny B
I updated my App to the Google Play Store.
I Upgraded to Firebase Cloud Messaging
PushPlugin 2.1.2
Code: Select all
Push Notification are not working on devices that were working before the upgrade. Once they upgrade there App they lose push notifications. The only way to get them working is to uninstall the app and re-install it.
Work Flow:
1) User has previous version of APP on there android device (push notifications are working)
2) User upgrades APP through Google Play Store (app also updates with AUTO UPDATE feature from Appery)
Solutions: (which is unacceptable)
1) Unistall APP on device
2) Re-install APP
Push Notification Not STOPPED working on Android
Posted: Fri Apr 13, 2018 12:09 pm
by Serhii Kulibaba
Hello Vinny,
Could you please clarify, if the list of plugins was changed? Did you update the version of libraries?
Push Notification Not STOPPED working on Android
Posted: Fri Apr 13, 2018 11:05 pm
by Vinny B
Yes I upgraded Library version and I changed the push notification to the latest ones.
Every plugin is the latest.
I have no custom source code.
Push Notification Not STOPPED working on Android
Posted: Sat Apr 14, 2018 8:12 pm
by Vinny B
I believe I am having the same issue with Iphone . I have 1170 IOS and Android users added to the device table since I updated the APP.
When I send a notification only 17 people are getting them. I believe those are new installs.
Push Notification Not STOPPED working on Android
Posted: Sun Apr 15, 2018 1:40 pm
by Vinny B
Any IDEAS the entire point of the APP is not working.
Push Notification Not STOPPED working on Android
Posted: Mon Apr 16, 2018 1:09 pm
by Evgene Karachevtsev
Dear Vinny,
We have one bug related to the latest push plugin, it should be fixed the nearest time. Most likely your issue is related to it, but to be sure could you please share your app with support and tell us its name?
Push Notification Not STOPPED working on Android
Posted: Mon Apr 16, 2018 4:59 pm
by Vinny B
Hello App is shared
fdny firehouses & ems stations
Push Notification Not STOPPED working on Android
Posted: Tue Apr 17, 2018 4:38 pm
by Serhii Kulibaba
Vinny,
If you've upgraded the libraries version - the application can't be updated with auto-update feature, you have to build a new .apk file for that and upload it to the Google Play.
Auto update is used only for minor changes, which are not related to app's code (JS functions, UI changes, etc.)
Push Notification Not STOPPED working on Android
Posted: Tue Apr 17, 2018 10:33 pm
by Vinny B
Thanks for stating that but if u read the first line of my problem you will see that it says clearly “I updated my app to the google play store” .
Push Notification Not STOPPED working on Android
Posted: Wed Apr 18, 2018 12:15 pm
by Illya Stepanov
Hello Vinny -
We have looked into this case and there is one note that we wanted you to point out -- when the user upgrades the app from the store with an updated version which has newer Libraries version and the new push notification the app must be running at least once -- otherwise the user won't receive any push notifications.