app not available on all Android devices

Thu Jul 10, 2014 4:34 pm

Hi, users with Alcatel, and huawei have reported the app is not available for their phones.

The problem is not that the app doesnt work correctly, but that they cant find the app in the store!

Any ideas?

Thu Jul 10, 2014 5:08 pm

Alex,

It looks like you should contact Google Play support with this. But this links might be useful for you: https://support.google.com/googleplay...
http://developer.android.com/google/p...

Thu Jul 10, 2014 5:11 pm

Ok, I ́ll check.

I just want to know if anything in the manifest files can be the cause of this.

Thu Jul 10, 2014 5:21 pm

Alex,

As far as we know, manifest files can't be the cause.

Sat Jul 12, 2014 4:59 am

Hi,
I have read the links you provided, and according to this:

"....When determining whether to display your app, Google Play checks the device's hardware and software requirement, as well as it's carrier, location, and other characteristics. It then compares those against the restrictions and dependencies expressed by the application's manifest file and publishing details. ..."

the settings oin the manifests affect the availability of the app on the store.

After using the dynamic search feature I found this:

2465 devices are not available!!!!!!

My app only make use of:
geolacations services
push notification
and the min android version is set to 2.2.x
and target version is set to 4.2.x

Could you help me to find the right configuration (android permissions, manifest file) to make my app available to most devices?

I ́m loosing customers because of this, because they want to download the app to their phones and test the app before pay.. And they are right, so I promisse to came back with a solution..

Regards

Sat Jul 12, 2014 5:24 am

Hello,

Please note that Android 2.3 – 4.4.3 is supported http://devcenter.appery.io/documentat...

Sat Jul 12, 2014 6:45 am

so, you say that changing the android versions on the app settings, will solve my problem?

Sat Jul 12, 2014 11:20 am

Hello Alex!

Please note that your application will work only on this Android versions (Android 2.3 – 4.4.3).

Sat Jul 12, 2014 8:00 pm

Hi Arina,

I not agree with you, I have a samsung fit, running Android version 2.2.1 and my application works fine, and I was able to download from the store.

Can anyone give a solution to my problem?

Mon Jul 14, 2014 10:01 am

Hello!

It is expected behavior your app is not accessible on all devices. In your app location permission is required, so users with devices where GPS is not supported won't be able to insatll your app. To reduce number of "No compatibles" try to delete unnesessary permissions (here is the list of permissions with description http://developer.android.com/referenc...), build app, upload to Google market and check that "No compatibles" value.