Hello Appery devs.
I'm having a problem that needs urgent fix. My push notification are working but delivery time is delayed by about an hour time. I've been thinking it's a device time zone problem but I can't be certain.
I need help. Thanks.
Hello Appery devs.
I'm having a problem that needs urgent fix. My push notification are working but delivery time is delayed by about an hour time. I've been thinking it's a device time zone problem but I can't be certain.
I need help. Thanks.
Aston,
We are sorry push notifications option is not working as expected. We will help you troubleshoot this issue.
But we need a bit more information to help us figure what can be causing this.
Could you please specify if Push Notification messages are not being delivered correctly to:
Can you tell us how you send the Push Notification message:
Are you sending your message to all users or it's a targeted Push Notification message?
If you are sending the message via the Push Notifications dashboard, can you send a test message and then go to the Scheduled and History tab. For the message you sent - do you see an error message? If yes, what is the error message? Do you see any other errors there?
When was the last time Push Notifications messages were delivered in a timely manner?
Also, please try the steps below to troubleshoot Push Notification problem: https://docs.appery.io/docs/testanddebu ... ifications.