Delay in Push Notification delivery.

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Aston
Posts: 1
Joined: Sat Aug 29, 2020 2:29 pm

Delay in Push Notification delivery.

Post by Aston »

Hello Appery devs.

I'm having a problem that needs urgent fix. My push notification are working but delivery time is delayed by about an hour time. I've been thinking it's a device time zone problem but I can't be certain.

I need help. Thanks.

Galyna Abramovych
Site Admin
Posts: 68
Joined: Tue Mar 22, 2016 6:03 pm

Re: Delay in Push Notification delivery.

Post by Galyna Abramovych »

Aston,

We are sorry push notifications option is not working as expected. We will help you troubleshoot this issue.
But we need a bit more information to help us figure what can be causing this.

Could you please specify if Push Notification messages are not being delivered correctly to:

  • iOS devices
  • Android devices
  • Both?

Can you tell us how you send the Push Notification message:

  • Via Push Notifications dashboard
  • Via Server Code
  • Via REST API?

Are you sending your message to all users or it's a targeted Push Notification message?

If you are sending the message via the Push Notifications dashboard, can you send a test message and then go to the Scheduled and History tab. For the message you sent - do you see an error message? If yes, what is the error message? Do you see any other errors there?

When was the last time Push Notifications messages were delivered in a timely manner?

Also, please try the steps below to troubleshoot Push Notification problem: https://docs.appery.io/docs/testanddebu ... ifications.

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