jselanikio
Posts: 0
Joined: Mon May 16, 2011 3:57 pm

Can't view web preview

Since yesterday, when I go to view the web preview for my project it gives me an error: "Error You don't have permission to access this resource". I'm using a Mac with Safari, latest versions.

maxkatz
Posts: 0
Joined: Fri Aug 13, 2010 3:24 pm

Can't view web preview

Did you create this project or someone shared this project with you?

akomolov
Posts: 0
Joined: Thu Aug 12, 2010 8:24 pm

Can't view web preview

hi, can you tell us you project id and what time (and timezone)did it happen?
we'll check log files to see what's going on

jselanikio
Posts: 0
Joined: Mon May 16, 2011 3:57 pm

Can't view web preview

It's 12935 and I'm in the US Eastern timezone.

akomolov
Posts: 0
Joined: Thu Aug 12, 2010 8:24 pm

Can't view web preview

do you have annotations and popups in your project?
We've found a preview is broken when when a project has both.
As a workaround, may be you can delete annotations.
We also work on a fix, which, I hope, will be in prod tomorrow.

jselanikio
Posts: 0
Joined: Mon May 16, 2011 3:57 pm

Can't view web preview

Yes I do. I'll try deleting them.

jselanikio
Posts: 0
Joined: Mon May 16, 2011 3:57 pm

Can't view web preview

seems to be working now. THanks.

akomolov
Posts: 0
Joined: Thu Aug 12, 2010 8:24 pm

Can't view web preview

great. thanks for reporting this issue. the prod will be patched asap.

akomolov
Posts: 0
Joined: Thu Aug 12, 2010 8:24 pm

Can't view web preview

Hi, the patch for the reported issue is applied. Would you please try to add notifications back and let me know if you still experience the same issue?

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