iOS Push not working

[Jake Hare]

I am unable to send push notifications to an iOS device. I have uploaded a good cert and password. When I send a notification I get a message saying "Sent Successfully" (see screenshot); but the device does not receive the notification and the Scheduled Push Notifications list has this error message (see screenshot).

I tried clicking production and sending but the same issue occurred. I tried deleting and loading a new cert but that didn't work either.

Thank you very much for the help,

Jake Hare
Founder, Pickup
843.560.4337

[obullei]

Hello!

We are working on it.
I will let you know when have more information from developers team.
Please wait for response in the ticket

[Illya Stepanov]

Hi Jake,

Could you please check if the device correctly registered in your database 'Devices' collection and if possible please show us screenshot.

[EJLD]

Hi There,
strange, my iOS device (7.1.1) appears only time to time in the DB's deviceID table. it gets connected and then disconnected.
any idea ?
Thk you in advance,
Eric

[EJLD]

Hi again,

in fact, that iOS device appeared in the deviceID table once only at the very first time after installing the app.
I got the here below error msg

apart from that:
. all other functionalities of that app work fine on this iOS device. it can query the DB and get responses, ...
. the other Android device can appear and receive notifications,

any idea based on that error msg ?

thk you,
Eric

[EJLD]

that's the lastest connection I could make:
. devideID shows up
. but token is undefined
see att'd screeShot

thks for your advice
Eric

[Evgene Karachevtsev]

Hello Eric,

Most likely there is some problem with the certificate for push notification, please check it.

[EJLD]

hi Evgene,

thks for checking, I have just reissued a new certificate and reuploaded in push tab, unlinked the DB, relinked, change the API key, ... reinstalled the app, ... however still the token remains undefined unfortunately.
I checked what happened to my appery fellows on other undefined token threads but i don't see anything help full.

wld you guys hv any further idea ?

(beside this, it works very well on android. even though I'm still trying hard to make the filter's constraint work).

thks in advance,
Eric

[Illya Stepanov]

Hi Eric,

Could you please share your app and your DB with us we'll check it on our end.
As we can't reproduce it, pushes works correctly for us.

[EJLD]

Hi Illya,
Thks for your time. Do believe things work on your side
my app and DB are both on share.
App name : o2o4pw
DB name : mybnoteDB

if you need to test the service, pls proceed as follows:
1/ start screen: press button in "Collector Forum",
2/ on forum page: press bottom left button "new msg",
3/ type a msg in the top input control,
4/ send by pressing the top right button.

that works fine with my 2 android devices but not still not with the iOS since for this latter token remains undefined

thks for you guys' time,
looking forward to receiving good news,
Best,
Eric