Yahya
Posts: 0
Joined: Tue Nov 11, 2014 1:08 pm

Custom push notification stopped

Yes it is uploaded and it was working properly, and suddenly only the default sound working.
My app name is "satha" and it is shared with you to check if you dont mind.

Serhii Kulibaba
Posts: 150
Joined: Tue Aug 27, 2013 1:47 pm

Custom push notification stopped

Please check the path to your custom sound, it is not correct

Yahya
Posts: 0
Joined: Tue Nov 11, 2014 1:08 pm

Custom push notification stopped

What is the correct path...? For android and the iPhone

Serhii Kulibaba
Posts: 150
Joined: Tue Aug 27, 2013 1:47 pm

Custom push notification stopped

source/CORDOVA/platforms/ios/platform_www/soundfilename.wav (for iOS) or source/CORDOVA/platforms/android/res/raw/soundfilename.wav (for Android)

Please see more information here https://docs.appery.io/docs/pushnotif...

Yahya
Posts: 0
Joined: Tue Nov 11, 2014 1:08 pm

Custom push notification stopped

Dear Serhii,,

I didn't change any thing in my app, how it is wrong while it is exactly the same as what you have sent. please check the attachment for android.
Image

Thank you

Serhii Kulibaba
Posts: 150
Joined: Tue Aug 27, 2013 1:47 pm

Custom push notification stopped

You are right, this is a correct path.

Could you please provide us (a href="mailto:support@appery.io" rel="nofollow"support@appery.io/a) with your firebase JSON config files to test it on our side

Yahya
Posts: 0
Joined: Tue Nov 11, 2014 1:08 pm

Custom push notification stopped

Dear Serhii you can find it in the push notification setup as my app is already shared with your support team.

Yahya
Posts: 0
Joined: Tue Nov 11, 2014 1:08 pm

Custom push notification stopped

Good day,
Dears please investigate what is wrong with my custom push sound please help as this issue is affecting my customers.

Serhii Kulibaba
Posts: 150
Joined: Tue Aug 27, 2013 1:47 pm

Custom push notification stopped

These settings are not available in shared apps, that is why I've asked you to share them with us

Yahya
Posts: 0
Joined: Tue Nov 11, 2014 1:08 pm

Custom push notification stopped

Dear Serhii,

If there is anything wrong in firebase Admin SDK, the default sound wouldn't be work also, but in my case the custom sound is not working while it was working fine before.

So please assist in investigate this issue in deep.

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