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[Anca]

And I had shared the project with your support team on App settings.

[Evgene Karachevtsev]

Hello Anca,

Could you please tell us the number of the ticket assigned to your email?

[Anca]

Hello Evgene,

Thank you for the message.
Where can I find the number of the ticket assingned?

[Evgene Karachevtsev]

Anca,

When you send email to a href="mailto:support@appery.io" rel="nofollow"support@appery.io/a you should receive a confirmation email with the number of your ticket. I couldn't find your email among received thus I asked for this number.

[Anca]

Could you please explain me how to find out the number of the ticket?

[Anca]

Hello Evgene,

Sorry, I didn't received a confirmation email when I send email, I have just emailed to a href="mailto:support@appery.io" rel="nofollow"support@appery.io/a with an attached file on my email account.

[Anca]

May I send you the backup file via dropbox?

[Evgene Karachevtsev]

Anca,

Please send us a email with the reference to this thread?

[Anca]

=15800936#reply_15800936]https://getsatisfaction.com/apperyio/...

[Anca]

Hi Evgene,

Did you find find out my email among received?
I eagerly hope your help to fix the problem due to urgent contract.