Please be sure your Android SDK has the same version as you use in the application. E.g. if the application has SDK for Android 4.1, you have to have installed API Level: 16 in your PC: https://developer.android.com/about/v...
If you want us to help you check the app build, please consider purchasing the Advisory Pack service: http://appery.io/service. This service includes app debugging as well as any other custom app help. If this particular issue turns out to be an Appery.io bug, we will credit back the hours spent on this issue and you will be able to use them toward another issue.