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App icon not displaying.

Posted: Mon Feb 16, 2015 5:15 pm
by Victor Cristian

Hello,
Until now I encountered the error on the following devices: Samsung Galaxy SII, Samsung Galaxy SII+, Samsung Galaxy SIII (4.3), Samsung Galaxy SIV (4.3), Samsung Galaxy SIV Mini (4.2.2), Allview A4U (4.4.2).
On those devices I reinstalled the app, cleared the cache and reinstalled the app again. Still not working.

Worked on the following devices: Samsung Galaxy Note 4 (4.4.2), Allview Viva H10HD (4.4.2).

Would the screen size/android version combination matter?


App icon not displaying.

Posted: Tue Feb 17, 2015 6:39 pm
by Evgene Karachevtsev

Hello Victor,

No they shouldn't. We'll test your app with some more devices. Meanwhile could you please send us a request to a href="mailto:support@appery.io" rel="nofollow"support@appery.io/a with the reference to this post for we could send you the QR code of your app built by us for you could test it on tour devices? Or we can post it here if you like.


App icon not displaying.

Posted: Wed Feb 18, 2015 9:26 am
by Evgene Karachevtsev

Victor,

We also tested your app on Sony Xperia with Android 4.3 and the icon was correct, thus we are waiting for your email.


App icon not displaying.

Posted: Wed Feb 18, 2015 9:39 am
by Victor Cristian

You can post it here, and I will test it as soon as I get access to the devices.
Thank you for spending so much time helping me.


App icon not displaying.

Posted: Wed Feb 18, 2015 9:43 am
by Evgene Karachevtsev

Victor,

There the link to QR code:
https://chart.googleapis.com/chart?ch...


App icon not displaying.

Posted: Wed Feb 18, 2015 10:09 am
by Victor Cristian

Unfortunately, it did not work. Here is a screenshot from a SII+ Image

And one from a SII.
Image


App icon not displaying.

Posted: Wed Feb 18, 2015 1:20 pm
by Evgene Karachevtsev

Victor,

The issue may be in your icon, could you please look here: http://stackoverflow.com/questions/20...


App icon not displaying.

Posted: Wed Feb 18, 2015 4:05 pm
by Victor Cristian

It seems changing the resolution to 256px solved the problem.

Thank you very much for your help.