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Ellen,
Ok have you tried;
Changing library version to 3 in app settings and repackaging the app .apk and uninstallaing and reinstalling the released build to your phone?
I am in the process of doing that but one little problem...when I upgraded, my config.xml file for iOS wasn't exported with the rest of the app. When I checked if it existed in the source files, it was there but it had been modified and didn't contain all of the information that it did previously.'
Upgrading the library didn't make a difference.
Any new information here?
Hello Ellen,
Please show us the device id: https://devcenter.appery.io/documenta...
It is also found in the database. 
Dear Ellen,
Hard to say what else can be wrong here, the only one more thing we can do here is to test your project. Please share it and tell us its name.
We were not able to reproduce the issue on our side.
It is shared and called The Calving Book Pro.
Have you managed to receive the push message on your device even one?
We were able to send a push message and receive it on the device, but we are investigating the status messages for them as they not showing actual results on the device itself.
I have not received a message once.