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Custom push notification stopped

Posted: Mon Oct 14, 2019 2:14 pm
by Yahya

Yes it is uploaded and it was working properly, and suddenly only the default sound working.
My app name is "satha" and it is shared with you to check if you dont mind.


Custom push notification stopped

Posted: Tue Oct 15, 2019 2:56 pm
by Serhii Kulibaba

Please check the path to your custom sound, it is not correct


Custom push notification stopped

Posted: Tue Oct 15, 2019 3:49 pm
by Yahya

What is the correct path...? For android and the iPhone


Custom push notification stopped

Posted: Tue Oct 15, 2019 4:58 pm
by Serhii Kulibaba

source/CORDOVA/platforms/ios/platform_www/soundfilename.wav (for iOS) or source/CORDOVA/platforms/android/res/raw/soundfilename.wav (for Android)

Please see more information here https://docs.appery.io/docs/pushnotif...


Custom push notification stopped

Posted: Tue Oct 15, 2019 5:15 pm
by Yahya

Dear Serhii,,

I didn't change any thing in my app, how it is wrong while it is exactly the same as what you have sent. please check the attachment for android.
Image

Thank you


Custom push notification stopped

Posted: Tue Oct 15, 2019 6:53 pm
by Serhii Kulibaba

You are right, this is a correct path.

Could you please provide us (a href="mailto:support@appery.io" rel="nofollow"support@appery.io/a) with your firebase JSON config files to test it on our side


Custom push notification stopped

Posted: Tue Oct 15, 2019 7:08 pm
by Yahya

Dear Serhii you can find it in the push notification setup as my app is already shared with your support team.


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Posted: Thu Oct 17, 2019 12:13 pm
by Yahya

Good day,
Dears please investigate what is wrong with my custom push sound please help as this issue is affecting my customers.


Custom push notification stopped

Posted: Fri Oct 18, 2019 7:10 am
by Serhii Kulibaba

These settings are not available in shared apps, that is why I've asked you to share them with us


Custom push notification stopped

Posted: Sat Oct 19, 2019 5:14 pm
by Yahya

Dear Serhii,

If there is anything wrong in firebase Admin SDK, the default sound wouldn't be work also, but in my case the custom sound is not working while it was working fine before.

So please assist in investigate this issue in deep.