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Not able to get into the project in appery

Posted: Wed Nov 20, 2013 10:08 am
by Maryna Brodina

Could you clarify what browser you use? Are you able to open any other project?


Not able to get into the project in appery

Posted: Wed Nov 20, 2013 11:23 am
by prashant purohit

I have been able to go inside thorugh a different internet network :203.116.19.83

However, I am not able to go with the below network IP:
202.156.11.10

This seems to me a network issue, rather than any browser or machine problem.
anyways, I used chrome, IE and firefox and problem persits in all projects


Not able to get into the project in appery

Posted: Wed Nov 20, 2013 11:26 am
by prashant purohit

Really appreciate if you can provide me an ETA for this. It has been more than 12 hrs and work is severely impacted due to this.


Not able to get into the project in appery

Posted: Wed Nov 20, 2013 11:31 am
by Maryna Brodina

We're really sorry for inconvenience. I sent this request back to developers team, they're looking into this issue. It's a high priority issue, we'll solve it as soon as it possible.


Not able to get into the project in appery

Posted: Wed Nov 20, 2013 12:55 pm
by Maryna Brodina

From logs we can see you were able to open the project. Could you confirm?


Not able to get into the project in appery

Posted: Wed Nov 20, 2013 1:03 pm
by prashant purohit

I have been able to go inside thorugh a different internet network :203.116.19.83. I am currently inside through this network.

However, I am not able to go with the below network IP:
202.156.11.10


Not able to get into the project in appery

Posted: Wed Nov 20, 2013 2:01 pm
by Maryna Brodina

We don't see any requests from this IP 202.156.11.10 in logs. Looks like there is some network problems on your side. Please contact your ISP.


Not able to get into the project in appery

Posted: Fri Nov 22, 2013 2:30 am
by prashant purohit

Now I am now facing problem with the another network 203.116.19.83. I was able to login through this network since yesterday.

I have checked with my ISP and there is no problem from their side.Please note that I am able to login successfully but not able to open any of the project. Also, all ISPs cannot have the problem. It has stopped working for second network as well.


Not able to get into the project in appery

Posted: Fri Nov 22, 2013 2:55 am
by prashant purohit

Sorry...IP where it stopped working now is 202.156.10.13.


Not able to get into the project in appery

Posted: Fri Nov 22, 2013 3:08 am
by Alena Prykhodko

Hello, we'll check more, we are sorry and doing our best to solve it.