Forum | Appery.io

Please, people. I cannot believe this. It is 17 DAYS AND NOTHING. I am going to loose this contract because of shocking support. And dont come back and say... "do this or have you done this...". This is a Bug. Please sort it.

Hi Deon - If your problem is dependent on the time limits we recommend sending such requests to: a href="mailto:support@appery.io" rel="nofollow"support@appery.io/a

To be able to help you with your issue, please share your database with us and specify its name.

Hi

Shared with Support

App: Loch Logan
Database: Ultimate

I am sorry but sending to a href="mailto:support@appery.io" rel="nofollow"support@appery.io/a makes no difference. My tickets are resolved automatically before you even answer them. I have to keep opening them again and again.

Could you please explain what do you mean exactly here with more details?

I can see the app, but don't see your DB has been shared.

Well I shared it wit support as follows. Opened the database. Clicked Settings. Clicked the Share with Support toggle button. It is green.If that is not how you share it. Please let me know what the steps are to share the database.

You are using Zendesk. The way Zendesk works is that when a ticket is initially lodged it goes Open status. If the ticket does not get answered within a certain timeframe the person who logged the call gets a email stating that the call has been resolved, when in actual fact it has not. Example ticket 14552. I can forward you the email if you want proof. I have more. As a matter of fact 98% of all my tickets logged on Zendesk just gets resolved when its not actually resolved. That is why this forum is the only way I seem to get some form of response.

I remember when you guys started, your support was excellent. Unfortunately I think it is a case where your userbase has grown but the amount of support staff has stayed the same and have to many support calls and cant get to everyone in a reasonable timeframe. What escalates the support calls are the continous changes in the core requiring redevelopment by the developers. This not only causing a higher demand for support but also use productivity issues for developers.

Unfortunately, I have too much vested in appery and to change to a different platform provider at this stage is not only suicidal but a monumentous task. 80% of my time is spent on the forum waiting for answers to my problems and 20% actually productive development.

I can see it now, thank you.

Have you tried to send Pushes without checkbox IOS checked?

Please send us screen shot of Network tab open when you click IOS checkbox.
Show us Header and Preview tabs.

We have tested your project with your database and everything works fine. Have you tried on different device?