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Camera service showing black screen

Posted: Wed Sep 07, 2016 8:27 am
by EJLD

:-)

EJLD 1 day ago
Hi Illya, I ve just tested on an iPod Touch iOS 9.2.1 and it works well.

any idea to fix the issue on the iPhone6 9.3.2 ?

it's very much critical, I have a dead line this week.
many thks in advance,

Eric

xxxxxxxx

what more you like to know?

I have also upgraded to 9.3.5 that iPhone6 but unfortunately still black screen.


Camera service showing black screen

Posted: Wed Sep 07, 2016 12:23 pm
by Illya Stepanov

Sorry, I didn't noticed that :) We'll check this.


Camera service showing black screen

Posted: Wed Sep 07, 2016 12:34 pm
by Justin M

I received the same issue on iPhone 6/6s. However, it seems that when opening the camera, if the trigger is activated more than once, it will lock it up. It is slow to open, so the user would tap the "button" multiple times. I was able to disable the button after it was tapped once to try to keep this issue from occurring again.


Camera service showing black screen

Posted: Wed Sep 07, 2016 1:40 pm
by EJLD

For me activated or not it doesn t open at all unfortunately


Camera service showing black screen

Posted: Fri Sep 09, 2016 8:03 am
by EJLD

Any feedback ?


Camera service showing black screen

Posted: Fri Sep 09, 2016 8:20 am
by Evgene Karachevtsev

Hello Eric,

Unfortunately this seems to be the bug. We managed to reproduce it, but unfortunately this bug manifests itself not regularly with the test app. Could you please share your project, tell us its name and exact steps to reproduce? I hope it will help to clarify quicker what is causing this bug .


Camera service showing black screen

Posted: Fri Sep 09, 2016 8:37 am
by EJLD

Hi Evgene, thk you for your msg. I'll prepare a set of credentials for you to access the app. i'll let you know asap.


Camera service showing black screen

Posted: Fri Sep 09, 2016 9:06 am
by EJLD

hv just sent an email to support with login set and step by step to access the page with camera. the appName is also in the email. app is onShare.


Camera service showing black screen

Posted: Fri Sep 09, 2016 9:26 am
by Evgene Karachevtsev

Eric,

Just to confirm here: we do received you email and replied to it. The bag is created and marked as critical. We'll get back to you with the update.


Camera service showing black screen

Posted: Fri Sep 16, 2016 3:54 pm
by Evgene Karachevtsev

Hello Eric,

Unfortunately this issue will be fixed only in one of our future releases.
But there is a workaround. You may downoad the latest version of this cordova plugin (https://github.com/apache/cordova-plu...) and upload it as custom plugin. Should be working correctly.