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I used to receive a "we got your email" within minutes of submitting an email support request. On my last couple of emails I've received nothing - and my email has not been logged in to my account. I always use the priority support form to make the submission. What is happening?
Hi Robert,
Do you still experience this?
Have you tried after browser cache cleared?
Hello Alena. I tried submitting a new ticket after clearing cache -- it's been about 10 minutes and still no response received.
Hello Robert,
Could you please clarify do you still have this issue?
Yes Evgene - just tried to submit new test ticket and received no confirmation within about 7 minutes.
Robert,
We received your email, but unfortunately with some delay. We'll investigate your issue.