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Vimeo Components - Has forced double CC (subtitles)

Posted: Wed Jan 28, 2015 5:10 pm
by David Paez7098939

Our App shows double subtitles and there is no way to disable them from the actual packaged .apk.

http://appery.io/app/view/8362d01d-ca...

On the preview link this option works, but on our Android phones (Nexus 5 and Galaxy 4) it shows double subtitles.

Image

Any ideas?


Vimeo Components - Has forced double CC (subtitles)

Posted: Thu Jan 29, 2015 3:07 am
by Yurii Orishchuk

Hi David,

I see in browser it shows correctly.

We will test it on device and update you here.

Regards.


Vimeo Components - Has forced double CC (subtitles)

Posted: Mon Feb 02, 2015 10:02 am
by Evgene Karachevtsev

Hello David,

We managed to reproduce this issue in your app, but vimeo components works correctly with other videos. Could you please try to debug your app http://devcenter.appery.io/documentat... ?


Vimeo Components - Has forced double CC (subtitles)

Posted: Wed Feb 25, 2015 10:41 pm
by David Paez7098939

After some intense debugging we could not find anything wrong. Preview on a Mac or PC browser (Chrome) works.

The packaged .apk does not.

We did try the borderless browser preview in our phone and ran into similar issues Image

Image

See, we still have double CC and we even have the CC option turned off.

When we do decide to have them on, they will give up randomly through out the video.

Our phone do no have the option to enable/disable the CC when using the packaged APK.


Vimeo Components - Has forced double CC (subtitles)

Posted: Fri Feb 27, 2015 3:58 pm
by Evgene Karachevtsev

Hello David,

Could you please test your app with some other video to find out if the issue will be reproducible in this case?


Vimeo Components - Has forced double CC (subtitles)

Posted: Fri Feb 27, 2015 6:30 pm
by David Paez7098939

Hello Evgene,

Our app utilizes 1056 videos, which we are testing and watching daily. Sadly we have the same issue. is there a video that you guys will want us to try in order to troubleshoot it better?


Vimeo Components - Has forced double CC (subtitles)

Posted: Fri Feb 27, 2015 6:37 pm
by Evgene Karachevtsev

David,

I tested vimeo component with video ID 115687850, and there wasn't double subtitles. Could you please test it in your app?