Forum | Appery.io

I have customers of my iOS app reporting that they have a black icon on their iPhone 6 Plus devices. Anyone else hearing of the same issue?

Hello,

Actually not.
If there is any way that Support team may be of assistance to you, please let us know.

Alena, it's been a little while but attached is a screenshot from an actual user's iphone 6 plus phone showing the icon not being rendered correctly. I checked my App settings iOS binary section within the Appery console and it shows all iPhone / iOS icons and launch images set with images. Please review and let us know why this is occurring. Thanks.

Hello -- Please provide us more details about your issue - such as: what Libraries version are you using? - what project type jQuery or AngularJS? - what iOS version is on your testing device?

This has been occurring since this original posting 5 months ago. Issue is currently reproducible on iOS 9, iPhone 6 plus, v2.3 library including jQuery 2.1.1, jQuery Mobile 1.4.4, Underscore 1.7.0, Cordova 3.7

Please test in your own environment and let us know how to resolve. Thanks.

I have tested with Libraries version 3.0 works correctly on iPhone 6 plus with iOS 9.0.2.

Thank you for testing. Please try with 2.3 library also.

Illya, can you confirm if 2.3 library contains this bug or not. Thanks.

We have tested our .ipa packages and app icon displayed correctly on iPhone 6 plus with iOS 9 using Libraries version 2.3.

Please double check your icon image file in your project with resolution: 180x180.

Illia, thank you for following-up. My app already has a 180x180 icon image defined in the iOS binary settings page. I see at least one other person has this same question so please advise on why the issue is still occurring. Thanks.