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Tester app fails to load app 9 out of 10 time on device

Posted: Sun Jan 12, 2014 7:44 pm
by Michael2210441

This has been happening for about a week and I don't see any posts so I assume it's something about my device.

Device = LG G2 with Android 4.2.2

  1. Start app

  2. Log in

  3. Select any of three apps

  4. Select run

  5. Resulting error:
    "Not able to load preview. Try again later."

    I have one other device, Samsung pad3 also Android 4.2.2 that is working.


Tester app fails to load app 9 out of 10 time on device

Posted: Sun Jan 12, 2014 10:17 pm
by Illya Stepanov

Hello Michael,

Please can you clarify, by the "Tester app" - you mean Appery.io tester app for Android or is it your own app?


Tester app fails to load app 9 out of 10 time on device

Posted: Sun Jan 12, 2014 11:02 pm
by Michael2210441

Sorry... Yes, the tester app for Android.


Tester app fails to load app 9 out of 10 time on device

Posted: Mon Jan 13, 2014 2:27 pm
by Maryna Brodina

Hello! Unfortunately we don't have LG G2 with Android 4.2.2, but we tested on Samsung SGH-i897 (Android 4.0.4) and Samsung Galaxy tab (Android 4.1.1) and were not alble to reproduce this problem Please install Appery.io tester app from Google play again and check if it helps.


Tester app fails to load app 9 out of 10 time on device

Posted: Mon Jan 13, 2014 5:27 pm
by Michael2210441

I uninstalled and re-installed and it worked, but I did try it a couple times earlier this morning and it was working too.

Yesterday not one attempt worked and in the past it's been so rare that it works that I've just avoided using the app if I could get away with testing in the browser.

I'll keep working in it and let you know if/when it fails.


Tester app fails to load app 9 out of 10 time on device

Posted: Mon Jan 13, 2014 5:35 pm
by Kateryna Grynko

Hi Michael,

Thank you for the update. Don't forget, you can always build and install apk for the most accurate testing.


Tester app fails to load app 9 out of 10 time on device

Posted: Mon Jan 13, 2014 7:46 pm
by Michael2210441

Just got my first failure of the day... when I retried, the whole app shut down and it gave me a chance to send a report, so I sent it and included the device information.

Worked at least half a dozen times this morning, however, which is the best it's ever done for me.


Tester app fails to load app 9 out of 10 time on device

Posted: Mon Jan 13, 2014 8:17 pm
by Kateryna Grynko

Michael,

Let us know if the number of fails increases please.


Tester app fails to load app 9 out of 10 time on device

Posted: Mon Jan 13, 2014 9:27 pm
by Michael2210441

It still has not come back in repeated testing and I wouldn't expect it to given my (short) experience with the tester app on the LG device.

I've only been using Appery.io for a short time, but I had never seen it work twice in a row before this morning. I've sent several notifications when the app would totally shut down, but if it doesn't do that, then I get the same results as I outlined in the first post.

Is it just normal for there to be specific devices or OS versions that won't work with it? Also, if there are certain device configurations I can test, I'm willing to do whatever I can to help get it working.


Tester app fails to load app 9 out of 10 time on device

Posted: Tue Jan 14, 2014 9:21 am
by Maryna Brodina

Hello! Most probably there is some specific problem with device configuration. Unfortunately we don't have an opportunity to test with this device to catch this problem thus there is nothing we can do... Does it works as expected on Samsung pad3 all the time?