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I'm unable to upload images to the media manager. They just show up blank when I upload them and if I add them to a page in my app they show up blank there as well. I have tried using both png and jpg image files. I've never had this problem with the media manager until now.
Hello,
Could you please try to clear browser cache and try to upload images again?
Hello,
I tried clearing the browser cache and that did not help. I also tried using a completely different browser, and that didn't help either (I have tried both firefox and chrome).
Another problem is that when I do try to upload the images, not only do they show up blank, it also causes the entire platform to freeze, so that I am unable to save or make any other changes until I close it down and log back in again.
Just tried Safari as well. It's still not working. Is there anything else I can try? I also don't think the size of the image file is the problem because I have been able to upload images of similar size before with no trouble. I really need to get this working asap.
Hello -
Could you please provide us one of this image files for testing?
From our side everything works correctly.
I uploaded the image to this thread and send it as an attachment in a reply email.
I was able to upload it, see screen shot.
Did you try uploading it on my specific app? I have the app shared with support. I am still unable to upload anything. Is there anything else I can try?
Please specify the name of your app.