Page 1 of 1

Platform Problem - Pages Not Loading [Resolved]

Posted: Fri Nov 04, 2016 4:46 am
by maxkatz

We are that some of you might not be able to load or view the Apps page or other platform pages. Our engineers are working on this issue. We will update as soon as we have more information. We are sorry about this problem.


Platform Problem - Pages Not Loading [Resolved]

Posted: Fri Nov 04, 2016 7:16 am
by clience Jang

It's already been hours since appery is down. How long will it take to get it all fixed up? I'm running out of time!


Platform Problem - Pages Not Loading [Resolved]

Posted: Fri Nov 04, 2016 7:54 am
by Illya Stepanov

We are performing tests on our test environment before submitting it into the production. Very soon we will be back online.


Platform Problem - Pages Not Loading [Resolved]

Posted: Fri Nov 04, 2016 8:51 am
by EJLD

thks for keeping us informed.


Platform Problem - Pages Not Loading [Resolved]

Posted: Fri Nov 04, 2016 10:06 am
by Illya Stepanov

Hi all,

All issue have been resolved. Please contact us if you are still experiencing any problems.


Platform Problem - Pages Not Loading [Resolved]

Posted: Fri Nov 04, 2016 12:35 pm
by leven.steve

Max,

It would be most helpful if you can post status updates to your Twitter feed. That way we would know when you start an update and when it completes.
And in this instance, given the massive time delay to get live again, I wouldn't have to check every 15 mins to find out!


Platform Problem - Pages Not Loading [Resolved]

Posted: Fri Nov 04, 2016 3:17 pm
by maxkatz

This issue was caused by an integration with another library that we use internally. This impacted the platform pages and the App Builder. All the backend services were not impacted and all the apps in production were running.


Platform Problem - Pages Not Loading [Resolved]

Posted: Fri Nov 04, 2016 3:18 pm
by maxkatz

We are planning to launch a separate platform status page. This way everyone knows where to go to get an update.


Platform Problem - Pages Not Loading [Resolved]

Posted: Sat Nov 05, 2016 10:56 am
by leven.steve

So we will still have to check the status page. Why not post updates as well to your Twitter feed so we can get notified? Pro-active rather than re-active.