Page 1 of 1

Unable to access databases using grandfathering plan: Your subscription has expired, http status 423, locked.

Posted: Sat Jun 25, 2016 7:35 am
by Reiner Saddey

Hi!

After having idled for months, if not years, I'd like to head start into Angular.js and Ionic, thus trying to explore the Pizza App.

However, I'm not even able to access my databases at https://appery.io/database/:
Image

My account says "Your plan: Standard, Your subscription is active" and "Database Your plan: Tiggzi Platform Free, Your subscription has expired" at the very same time.

What should I do to complete the tutorial?

Regards + Thx in advance,
Reiner


Unable to access databases using grandfathering plan: Your subscription has expired, http status 423, locked.

Posted: Sat Jun 25, 2016 10:05 am
by Galyna Abramovych

Hello Reiner,

Could you, please specify under what email address is your account registered?
Thank you!


Unable to access databases using grandfathering plan: Your subscription has expired, http status 423, locked.

Posted: Sat Jun 25, 2016 10:38 am
by Reiner Saddey

Yes, of course, Galyna,
it's no secret: a href="mailto:rws2@saddey.net" rel="nofollow"rws2@saddey.net/a.
Thank you!


Unable to access databases using grandfathering plan: Your subscription has expired, http status 423, locked.

Posted: Sat Jun 25, 2016 11:08 am
by Galyna Abramovych

Reiner,

As of now, it looks like your billing (and/or profile) information could have interfered each other as a lot of time has passed since you used the platform last. And, obviously, the databases created on the previous version of the platform won't work as expected.
Have you tried creating a brand new database?
Have you had time to test other features?
I would greatly appreciate if you could provide more information on the issue, if any.
I am specifically interested whether you checked your account information. I would recommend you update it and report on whether there is any result.


Unable to access databases using grandfathering plan: Your subscription has expired, http status 423, locked.

Posted: Mon Jun 27, 2016 6:22 pm
by Reiner Saddey

Hello Galyna,

grandfathering appears to have caused loss of database access (subscription expired).

After having reviewed my payments and usage patterns, I decided to switch to a more "pay as you go" scheme, i.e. subscribe and unsubscribe as required for project work. Thus I've already cancelled my subscription. But...

Looking at you plans, I do not fully understand the item "App Backup".

Regards,
Reiner


Unable to access databases using grandfathering plan: Your subscription has expired, http status 423, locked.

Posted: Tue Jun 28, 2016 8:08 pm
by Evgene Karachevtsev

Hello Reiner,

This item means that you can/can't create a backup of your project with this plan.