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Can't view web preview

Posted: Thu Jun 02, 2011 9:37 pm
by jselanikio

Since yesterday, when I go to view the web preview for my project it gives me an error: "Error You don't have permission to access this resource". I'm using a Mac with Safari, latest versions.


Can't view web preview

Posted: Thu Jun 02, 2011 9:39 pm
by maxkatz

Did you create this project or someone shared this project with you?


Can't view web preview

Posted: Thu Jun 02, 2011 9:40 pm
by akomolov

hi, can you tell us you project id and what time (and timezone)did it happen?
we'll check log files to see what's going on


Can't view web preview

Posted: Thu Jun 02, 2011 9:41 pm
by jselanikio

It's 12935 and I'm in the US Eastern timezone.


Can't view web preview

Posted: Thu Jun 02, 2011 9:44 pm
by akomolov

do you have annotations and popups in your project?
We've found a preview is broken when when a project has both.
As a workaround, may be you can delete annotations.
We also work on a fix, which, I hope, will be in prod tomorrow.


Can't view web preview

Posted: Thu Jun 02, 2011 9:52 pm
by jselanikio

Yes I do. I'll try deleting them.


Can't view web preview

Posted: Thu Jun 02, 2011 9:56 pm
by jselanikio

seems to be working now. THanks.


Can't view web preview

Posted: Thu Jun 02, 2011 10:01 pm
by akomolov

great. thanks for reporting this issue. the prod will be patched asap.


Can't view web preview

Posted: Fri Jun 03, 2011 2:20 pm
by akomolov

Hi, the patch for the reported issue is applied. Would you please try to add notifications back and let me know if you still experience the same issue?