Forum | Appery.io

Pictures are not loading in the Media Center when trying to set Launch Images in App Settings, but when I select Media Center all of the images that I have tried to upload are there.

Hello Hannah,

Could you please log out from Appery.io, clear browser cache and cookies, re-log in and try once again?

I did that and the pictures are still not loading.

Hannah,

Could you please clarify, are you sure that the images have the indicated size and they have PNG format?

I have saved the image to the set sizes that are on indicated, (960x720, 640x480, 470x320 & 426x320) clicked browse (no files from my Media Manager are showing), select upload file, drag and drop the correct size file for that icon (have also tired selecting Select Files on Your Computer. It says that the image is completed, then click back the image list and the file that I just uploaded doesn't show in the that window. But if I close out of that window and go in to the Media Manager all of the images that I have upload show up there but I can't select the the images from there to set to these Launch Images icons.

Hannah,

Could you please share your app with a href="mailto:support@appery.io" rel="nofollow"support@appery.io/a, tell us its name and provide the images you want to upload?

Hi Evgene,

I have shared the app and emailed all of the information and images to a href="mailto:support@appery.io" rel="nofollow"support@appery.io/a

Thanks,
Hannah

Hannah,

Thank you for the update, we'll test it.

HI Hannah,

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I have saved the image to the set sizes that are on indicated, (960x720, 640x480, 470x320 & 426x320)

/pre

Please use images with dimensions:

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(720x960, 480x640, 320x470 & 320x426)

/pre

Regards.