Forum | Appery.io

I have followed the advice in this thread:
https://getsatisfaction.com/apperyio/...

But when I upload the ipa, the itunesconnect still shows iPad support. My app keeps being rejected because it is not optimized for iPad. It took them more than a week waiting for review this time.

Please help!

I have even exported the app to xcode to change the devices allowed, but so far all exported xcode projects fail to build because of errors in the source files in referencing non-existing variables.

Hi William,

Please clarify what exactly have you tried from the thread that you've mentioned?

Let me count the things I tried.

First, I followed the thread and set the UIDeviceFamily to 1

Second, I exported to Xcode to change the targeted device family. This was useless because the files exported from appery.io cannot be built in xcode because there is a syntax error in the cordova files.

Third, thinking I could directly make the changes necessary to the build files, I changes the TARGETED_DEVICE_FAMILY variable from "1,2" to just "1" in three placed in the project.pbxproj file.

None of these resulted in disabling ipad support. When I built and uploaded the ipa file to itunes, it still shows support for ipad. Since this isn't optimized for ipad it is going to get rejected again and waste another week of my life sitting in limbo waiting on Apple.

I need something that works. Please help.

Just to make it clear, the setting 'UIDeviceFamily' to '1' (in the App Settings/iOS Keys) doesn't makes the build only for iPhone/iPod devices?

One another thing could be using the tablet app type in 'More create options' (http://devcenter.appery.io/documentat...), are you using the default app type?

Yes, setting UIDeviceFamily to 1 does not build only for iPhone/iPod.

We built this as a phone app with the default resolution of 320x480.

Thanks for information. We'll check this, but this will take some time.

In the meantime, here is the screenshot from itunes showing support for ipad.

I didn't submit this through the priority support portal, but if it makes things quicker I can do that. Please let me know. Thanks for working on this for me!

William, I'm afraid using priority support portal doesn't makes app review quicker, sometimes.