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Hello,

I'm having an issue loading PDF files through my app on Android devices. The PDF will load on ios and in test mode. It'll work on Android devices if downloaded using the bar code. However, when downloaded through the app store it comes up with the error.

I've tried granting read rights from all users through ACL. I can't figure out if the error is because of a permission issue or a piece of code I'm missing somewhere. Any help would be greatly appreciated.

App Name - KCEMSS

Database - 07_15_Procedures / Files / All PDF's

Hello Andrew,

Please clarify, what do you mean with "load PDF". Is it file from the collection "files"? How do you load it?

So we are having trouble getting the PDF files, (under collection files) to load on Android devices. When a user clicks on a protocol we want them to be taken to that specific PDF file.

For example... Procedures / Patient Assessment Adult / (Which loads that PDF file).

To achieve this we've been using - Events / Navigate to Link (action)/ PDF URL.

This path works on Apple devices without a problem but for some reason Android phones will not load the PDF files. It simply loads a blank screen.

Is this a problem permission problem? I've given full access rights under ACL. Or is this an issue were Android does not know which browser platform to use to open the PDF file?

Hello Andrew,

Most likely this is the feature of Android devices, most of them don't show a PDF document, but load it, or offer to select a program to open it. You may also try this approach: https://blog.appery.io/2015/12/learn-...