Import project and db between 2 appery accounts

[Eddie Willcox]

I am using Chrome. Internet explorer does not seem to do anything

[Kateryna Grynko]

Eddie,

Could you please send a backup you're trying to import to a href="mailto:support@appery.io" rel="nofollow"support@appery.io/a? We'll test it.

[Kateryna Grynko]

Eddie,

We are able to restore app from your backup. Could you please attach a screenshot of the error?

[Eddie Willcox]

Here are the screenshots

[Kateryna Grynko]

Hi Eddie,

You have Starter Plan, right? Do you already have another application? You have a limit. Probably this is the point.

[Eddie Willcox]

Hi Katya,

Yes, I am trying to restore the backup from the starter plan on a standard plan that we paid for earlier. Should I rather just start over on the standard plan?

[Kateryna Grynko]

Eddie,

Not sure I fully understand you.
If you already have a project on your Starter Plan then you cannot create another app there.
Could you please try to restore the app from backup using a Standard Plan if you have one?

Or you can save a backup of the existing app on Starter Plan in case you need it. Then delete it and try to restore the backup.

[Eddie Willcox]

No, you don't understand. I know I cannot restore the app to a new one on my starter plan. We paid for a standard plan earlier on a different email address. I am trying to restore the app from my starter plan on the new account, but I keep getting errors

[Maryna Brodina]

Hello! I've just tried backup you sent at a href="mailto:support@appery.io" rel="nofollow"support@appery.io/a in Firefox and was not able to reproduce it. Do you have the same problem with any other backup? What is your Chrome version? Could you clear cache and try again?

[Eddie Willcox]

My version of Chrome is Version 31.0.1650.48 m.

I have cleared all browser cache and retried, same problem.

Updated Chrome to Version 31.0.1650.57 m, same problem.