We are sorry. Something happened and we couldn't complete the request

[Maryna Brodina]

We're are working on your request. Sorry for delay, but fix might take some time (up to a few days). It's a high priority issue, we'll try to push fix on production as soon as possible.

[Maryna Brodina]

Sorry, could you clarify what do you mean?

[Kateryna Grynko]

Hi Carles,

You don't need to use proxy to access database. Please remove proxy, this will help.

[Carles Cabré Boixados]

I send the code that does not work now but last week was work fine .I can't change proxy because is on market now and I can't compile my project because I have the first error I sent you.
I need rest service works as before for not having to upload the app to the market again.

[Carles Cabré Boixados]

Hi,
Do you know anything more?

[Miguel Angel Carvajal]

I have the same problem, it seems like appery admins have a mess with the cloud... but they don't tell us what's wrong...

[Miguel Ángel Camacho]

Hi Katya, we can't remove the proxy as the app it's already in the Google and Iphone Markets. Making any modifications on the app would mean having to go through the process of updating the app in the the markets, and after that asking our clients to update the app.

I'm sorry but it's too much for an error that Appery has provoked, we can't take that as a solution for this issue. Everything has been working fine for months until Appery's system last update.

Please we need to get our services and app restored as it was before last Appery's update and we need it to be done ASAP as our business is at risk at the moment.

We've had no news from support staff since yesterday. This situation is not acceptable.Please update us on the state of this issue as we also need to inform our clients.

[Maryna Brodina]

Hello! We're sorry for inconvenience, unfortunately it's a bug. Our developers team is working hard on this problem, we'll try to fix it and push fix on production as soon as possible.

[Miguel Ángel Camacho]

It looks like none of our apps in our account created from November onwards is working. I don't know if that helps.

We need to get everything restored as it was before. Have you got any news about this serious issue? We'd like to know what exactly is the developing staff doing to solve it. Firstly, just in case we could help, secondly to give some in depth information to our paying customers and thirdly to have an estimation of the time is going to take you to fix it.

Please inform us.

[Kateryna Grynko]

Hi,

We released a fix (except for a proxy issue). Please try if it works for you.