AMEER
Posts: 0
Joined: Thu Jun 18, 2015 12:42 pm

issue loading the editor/platform

Hi!
i've been having an issue when pressing the "go to platform" button, i just formatted my pc and i've been wondering if the issue is on my side, when i try to go to the platform 2 pages show up and each try to redirect to the other as shown below
Image Image

i have no problem opening the website itself or logging in, the issue only occur when i try going to the platform, a direct link to the "editor" tells me to "go to login page" .
also , that red https got me worried, it only shows on the appery.io website Image

Illya Stepanov
Posts: 0
Joined: Mon Mar 18, 2013 8:48 am

issue loading the editor/platform

Hello -

Could you please check your system time setting on your computer?

AMEER
Posts: 0
Joined: Thu Jun 18, 2015 12:42 pm

issue loading the editor/platform

ummm... you mean this ?

Image

Illya Stepanov
Posts: 0
Joined: Mon Mar 18, 2013 8:48 am

issue loading the editor/platform

And at what time you've made screen shots from original post?

AMEER
Posts: 0
Joined: Thu Jun 18, 2015 12:42 pm

issue loading the editor/platform

thank you for your help!
it was taken not much time before, less than 30 minutes probably (and it still seem the same way as in the shots right now red http)
i tried changing to another country withing the same timezone but nothing happened. although it does seems to run alright on my mobile when i request a desktop site ,i can even open the editor
however if i change the type of agent from the laptop/desktop computer to match that of the mobile, the problem still continues
i also tried opening in chrome and opera, still the same issue

Illya Stepanov
Posts: 0
Joined: Mon Mar 18, 2013 8:48 am

issue loading the editor/platform

Please clarify what browser version are you using? Please update your browser to the latest version.

We don't support Opera browser.

AMEER
Posts: 0
Joined: Thu Jun 18, 2015 12:42 pm

issue loading the editor/platform

using chrome latest version for 64bit, the problem first began with it, ill be trying firefox next

EDIT:
okay so with firefox, same thing with the "untrusted certificate", other sites like facebook seem to have no problem "no red https sign"

also , still the same problem where the platform wont open

AMEER
Posts: 0
Joined: Thu Jun 18, 2015 12:42 pm

issue loading the editor/platform

i would like to report that the problem is fixed, apparently there was some sort of malicious program that is interfering with the connecting "tremendous sale", the program came along the installation process of some other program and merged itself with the browser, used a program called "adwcleaner" for remove and now everything is working correctly, thanks alot for all the help!

Alena Prykhodko
Posts: 0
Joined: Tue Apr 09, 2013 7:36 am

issue loading the editor/platform

Thank you for update. Great it's fixed now.

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