IOS devices not registering for for Push

Thu Dec 17, 2015 12:19 pm

Yes. Loch Logan

Mon Dec 21, 2015 3:46 am

10 Days and nothing. This issue is no further than the first day I posted the problem. You increase the pricing of you product and decrease your service levels. Absolutely shocking.

Mon Dec 21, 2015 8:47 am

Hello Deon,

Sorry for delay. We tested your app with our DB and iPhone 5S with iOS 9.1 and it works correctly. Could you please unlink your DB and relink it again or test with another one DB?

Mon Dec 21, 2015 9:21 am

Hi Evgene

Devices appear in the database. They do not appear in the push messaging service for IOS. So if you were checking to see if your phone was registering in the database it is but it is not showing as a device in Push Messaging.

Mon Dec 21, 2015 9:24 am

Deon,

In the backup of your app that we tested, devices appeared in the DB and on the pushing service page, and the push worked. Please clarify did you try to test your app with new DB?

Mon Dec 21, 2015 1:51 pm

What backup of the app are you referring to? There is only one version?
No I have not tested with a new db. I need to use the existing db as it contains registered devices that I need to push to. I am not creating an new db and losing all the existing registrations.

Wed Dec 23, 2015 6:08 am

Deon,

Your app is shared with us and we created the copy of it to work with. You may try to do it yourself - create a backup, restore from the backup, link new DB ant test. Also there is an option to unlink old DB and save all data in it.

Wed Dec 23, 2015 8:16 am

Hi Evgene

I unlinked the database and linked it to another database. Nothing! Cause there are no devices registered in the other database, so obviously it wont work. It does not make sense to me. I cant see what that proves.

I am sorry but you going to have to explain your logic to me. I am missing the whole point here. What does that prove? If it works for you, surely you should know what the problem is. Why do you want me to duplicate what you did?

I have a live working database that contains registered devices allready. I need to push to those device, not some other database. If you could get it to push to another database then what does that prove, that my database is broken or my app is broken? (Hard to believe as Devices are registering and I can push to Android). But if that is the case how do I fix the database.

Unfortunately Appery does not provide in depth conceptional documentation on how push works and the mechanisms and methodologies associated with the processes. This makes troubleshooting impossible and we have to rely on your team to sort out issue. Its once thing to provide tutorials but if we cant understand why we are doing things it makes life difficult.

Wed Dec 23, 2015 12:21 pm

Devices appear in the database. They do not appear in the push messaging service for IOS. So if you were checking to see if your phone was registering in the database it is but it is not showing as a device in Push Messaging.

Could you send us screenshot with that devices and server responses from the network tab, when you tried to send push notifications?

Wed Dec 23, 2015 2:33 pm

Hi

I cant send a push message because it says there is 0 Devices to send to when I click the IOS checkbox.