Black icon for iPhone 6 Plus

[hb condo]

I have customers of my iOS app reporting that they have a black icon on their iPhone 6 Plus devices. Anyone else hearing of the same issue?

[Alena Prykhodko]

Hello,

Actually not.
If there is any way that Support team may be of assistance to you, please let us know.

[hb condo]

Alena, it's been a little while but attached is a screenshot from an actual user's iphone 6 plus phone showing the icon not being rendered correctly. I checked my App settings iOS binary section within the Appery console and it shows all iPhone / iOS icons and launch images set with images. Please review and let us know why this is occurring. Thanks.

[Illya Stepanov]

Hello -- Please provide us more details about your issue - such as: what Libraries version are you using? - what project type jQuery or AngularJS? - what iOS version is on your testing device?

[hb condo]

This has been occurring since this original posting 5 months ago. Issue is currently reproducible on iOS 9, iPhone 6 plus, v2.3 library including jQuery 2.1.1, jQuery Mobile 1.4.4, Underscore 1.7.0, Cordova 3.7

Please test in your own environment and let us know how to resolve. Thanks.

[Illya Stepanov]

I have tested with Libraries version 3.0 works correctly on iPhone 6 plus with iOS 9.0.2.

[hb condo]

Thank you for testing. Please try with 2.3 library also.

[hb condo]

Illya, can you confirm if 2.3 library contains this bug or not. Thanks.

[Illya Stepanov]

We have tested our .ipa packages and app icon displayed correctly on iPhone 6 plus with iOS 9 using Libraries version 2.3.

Please double check your icon image file in your project with resolution: 180x180.

[hb condo]

Illia, thank you for following-up. My app already has a 180x180 icon image defined in the iOS binary settings page. I see at least one other person has this same question so please advise on why the issue is still occurring. Thanks.