I'm trying to make use of the Update Device service.
On the device I'm testing with, the deviceID is "354907052063037;4131f05ae72a9b2e"
When I try to test the service with that ID, I get an error response "Device id: 354907052063037 not found". Apparently the semicolon in the deviceID is messing up with the api call.
Here's an image of the test:
Hello!
It's a known bug, we'll fix it. Sorry for inconvenience. Please note it doesn't work on Test tab only, but works on preview in browser.
Since I struggled with this for a few hours myself, I wanted to add for future readers: if the channels parameter is set up as a string as shown in the documentation, the test will work when setting up the service, but the actual request from the phone will fail with a "bad request". channels needs to be an object.
Thank you for sharing!
Hello!
This bug should be fixed now.
Hi Maryna,
I've hit this problem in the last few days. I thought it was something I was doing, but obviously not. I've got the exact issue that Tiago encountered.
How can I resolve this?
Regards,
Andy
Hi Andrew.
Please provide us screen shot of your service tabs.
And describe what you have tryed so far?
Regards
Will do - I'm not at that PC now so I can't do now, but will get back later. But essentially it's identical to above. The device ID provided by javascript includes a semi-colon; if I pass that into the device update call, then I get that same error message back (device ID not found). If I urlencode the device ID, the update works OK.
Andy
Andy.
We will wait for your update.
Thanks
Hello,
i had the same problem and put the following code to the input field of the DeviceID:
return encodeURIComponent(value);
Finally it worked after deploying the App 
Thanks Andy!