Push notification query returns 0 devices when made from REST, from console returns 1 device with same query

[Kateryna Grynko]

Hi,

Please post your service screenshots (settings and test tab).

[aggregate]

Hi Katya,

Thanks for the quick response, here is the screenshots. Let me know if you need more details (like my app id)

[aggregate]

Just to clarify, the final image is of a second test, where the second line in the table is from the same service as the image above it with the message "my message". You can see that the delivered pushes = 0. I assume this is the same as count, which you will see in the image above the table is also 0.

Key notes:
There is no filter on the requests I am making.
I notice that when you use the console, you have to say what kind of device. This seems to indicate to me that you still need to say android, ios, or both. I have tried this and still been unsuccessful but I am calling this out b/c it seems that it would make some filter parameter required, even if it is just to indicate it needs to go to both device types.

Thanks for your guidance!

[Maryna Brodina]

Hello!

Looks like there is not enough time to return correct value...
Here is how it works: when you send request we put your push in a queue on our server, at this moment check status and send you back response. The problem is that when we check that status, no push notification is sent yet from our server to Google and Apple servers. That's why count value is 0.

[aggregate]

Hi Maryna,

Okay, I think that part makes sense. However, once it is in the queue, I should eventually get the message. The issue that I think is key here is that I do not ever actually receive the message, regardless of how long I wait. I also tried scheduling a message and setting the timezone, however, they always come back as a 0 count and I never receive the message, whereas when I send it from the console, I receive the message instantly. I do not have an iOS device to check with. This is the final hurdle I have in completing my app so I am very curious as to what I can do to correct my service and get this working

[Nikita]

Hi,

What parameters do you use? Let's try something like this: http://www.screencast.com/t/tymygWoDNP
It works fine for me.

[aggregate]

Hi Nikita,

I included some images above.. can you see them? I also tried the array format as you are suggesting with the same result. I will take some additional screenshots and include them here.

Seems like you included a filter for the device type. Was that necessary or did you find that it worked when you did not include a filter. Also, can you include a screenshot from the push console, showing that the message was delivered...

[aggregate]

[Kateryna Grynko]

Hi,

Sure, you can use such request structure. Here is a result:

[aggregate]

Hi Katya, As you can see in my screenshots, I did get the same response. Looking at your screenshot, I can see that count is = 0. I also se ethat you included a filter.

Is the filter required?
Can you share a screenshot of the record in the push console so we can see that it was delivered.

As you can see in my screenshots, they are not being delivered. I would expect that at some time the wait turns to a sent and the delivered count increments. Is that incorrect?

Thanks for your guidance