Problems uploading images to media manager

[Aureanna Hakenson]

I'm unable to upload images to the media manager. They just show up blank when I upload them and if I add them to a page in my app they show up blank there as well. I have tried using both png and jpg image files. I've never had this problem with the media manager until now.

[Evgene Karachevtsev]

Hello,

Could you please try to clear browser cache and try to upload images again?

[Aureanna Hakenson]

Hello,

I tried clearing the browser cache and that did not help. I also tried using a completely different browser, and that didn't help either (I have tried both firefox and chrome).

Another problem is that when I do try to upload the images, not only do they show up blank, it also causes the entire platform to freeze, so that I am unable to save or make any other changes until I close it down and log back in again.

[Aureanna Hakenson]

Just tried Safari as well. It's still not working. Is there anything else I can try? I also don't think the size of the image file is the problem because I have been able to upload images of similar size before with no trouble. I really need to get this working asap.

[Illya Stepanov]

Hello -

Could you please provide us one of this image files for testing?

From our side everything works correctly.

[Aureanna Hakenson]

[Aureanna Hakenson]

I uploaded the image to this thread and send it as an attachment in a reply email.

[Illya Stepanov]

I was able to upload it, see screen shot.

[Aureanna Hakenson]

Did you try uploading it on my specific app? I have the app shared with support. I am still unable to upload anything. Is there anything else I can try?

[Illya Stepanov]

Please specify the name of your app.