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App not compatible with devices according to Google Play
Posted: Mon Mar 17, 2014 4:21 pm
by anelezeravla
We have created an app using Appery. The app is already in production, finished and working fine. It's on Google Play, but Google Play says that tha app is not compatible with certain devices (small ones) even though we are certain that it is compatible (we have downloaded the app to that type of devices and it works perfectly).
Is there a way to establish that those devices are compatible so that users are allowed to download the app from Google Play?
Thank you very much.
App not compatible with devices according to Google Play
Posted: Mon Mar 17, 2014 6:01 pm
by Maryna Brodina
Hello!
Could you clarify what do you mean on "certain devices (small ones)"?
App not compatible with devices according to Google Play
Posted: Tue Mar 18, 2014 9:55 am
by anelezeravla
Old devices.
Mobiles with operating systems that should be allowed (as they are especified on the app settings on appery) are not allowed to download the app at Google Play.
App not compatible with devices according to Google Play
Posted: Tue Mar 18, 2014 8:22 pm
by Maryna Brodina
Hello! Could you clarify what is your Min. SDK version and Target SDK version?
App not compatible with devices according to Google Play
Posted: Wed Mar 19, 2014 10:55 am
by anelezeravla
App not compatible with devices according to Google Play
Posted: Wed Mar 19, 2014 7:06 pm
by Maryna Brodina
Hello!
Could you post link to your app in Google Play?
App not compatible with devices according to Google Play
Posted: Wed Mar 19, 2014 7:25 pm
by anelezeravla
App not compatible with devices according to Google Play
Posted: Wed Mar 19, 2014 7:25 pm
by anelezeravla
App not compatible with devices according to Google Play
Posted: Wed Mar 19, 2014 9:32 pm
by Maryna Brodina
If follow you link, there is an information that required Android version is 2.2 and higher.
Could you clarify what device did you use to test?
App not compatible with devices according to Google Play
Posted: Wed Mar 19, 2014 9:43 pm
by anelezeravla