I am having trouble with a promo code?

[adam griffin]

I have added a promo code to my account that suppose to give a free month of subscription. It says that my account status is standard, but when I try to access my backend database I am denied. The system says that I do not have necessary permission. Can anyone help me?

[Igor]

Hello,

Could you attach screenshot with error?

[adam griffin]

[Igor]

I found your account but it's starter. What account email or name are you using?

[adam griffin]

a href="mailto:ajpsp5@yahoo.com" rel="nofollow"ajpsp5@yahoo.com/a

[Alena Prykhodko]

Hello Adam,

As I can see account under this email includes Appery.io App Builder and Appery.io Backend Services, and is active.

Please try to clear browser cache and delete cookies. Let us know the result.

[Maryna Brodina]

Hello Adam!

Did you get it working?

[adam griffin]

Yes. Im sorry I had forgot to let you guys know.

[Maryna Brodina]

Thank you for update:)

[teneika]

Hi, I am having a similar issue. What do I do? I have applied it to the standard account but the same issue arises.