popup does not show labels but just the overlay

[ciccio]

In my app i have some popup but, on each page, the first time the popup is opened it shows its components. If it is closed and then opened again the popup is not showed and just the overlay is showed

[Ihor Didevych]

Hi Ciccio,

Could you clarify:
1) Do you have any custom logic besides pop-op open event ?
2) Do you call services before pop-up event

Please open the console to see if there errors and send us a screenshot if are there.

[ciccio]

Hi Ihor,

i'm working with the old appery version with jquerymoile 1.3.0
in a page of my app i have two select and a button
on the button click event i run a javascript that check the values from the select and in some case open a popup.
the popup contains some labels and images and a button and on its click events i added a close popup event.

when i test the app on the PC browser, or on appery tester on my mobile and evenif i test the exported ipa on an ios8 mobile every thing is ok .
But when a test an exported apk on my mobile (android 4.4.2)
the first time i click the page button and the related javascript open the popup, the popup is showed in the right way
but if i close the popup by clicking on its button and i click on the page button with the javascript that should open the popup i can see just the popup's overlay and not its contents.

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[Illya Stepanov]

Hi -

Could you please share your project with support and provide:
1) the app name;
2) test credentials if the login is implemented in the app;
3) steps to reproduce the issue;

[ciccio]

hi
i'm still searching to solve my problem with popup on android device:
i added a button (named "button") to the page to open the popup by using virtual click event and open popup action
and a button (named "ok") inside the popup component to close it by using virtual click event and close popup action

if i install the apk on my mobile (android 4.4.2) the button ("button" )works and every time i open and close the popup i can see the component.

But if i click another button (named "cerca") that open the same popup via javascript:

the first time i click This page button ("cerca") and the related javascript open the popup, the popup is showed in the right way,
but if i close the popup by clicking on its button ("ok") and i click on the page button ("cerca") with the javascript that should open the popup i can see just the popup's overlay and not its contents.

i already share my project with support
the app name is SImet
to reproduce the issue you should just click to the button "cerca" then close the popup by clicking on the button "ok" and click on the button "cerca" again

[ciccio]

do you have any news?

[Alena Prykhodko]

Not yet, we'll update as soon as have one.

[ciccio]

thanks,
i add that to reproduce the issue you should export the apk and install it on android 4.4.2
the issue is not reproduceble on appery tester neither on mobile nor on the desktop and even nor if you try to install an ipa on ios8 mobile.
I get this problem just when i install an exported apk on an android 4.4.2 mobile

[Evgene Karachevtsev]

Hello Ciccio,

We managed to reproduce your issue and are working on it.

[ciccio]

hi Evgene,
is there any news?
i tested on a galaxy tab 8" with an older andorid version and though in this case the popup is showed every time there is some problem with the overlay (in some part of the screen it is with trasparance and in some other part it is black)